What station statuses mean

When you tap a station in the Hypercharge app, it shows a status. Here’s what each one means and what to do about it.

Available

The station is online and ready to use. Go ahead and start a session — see Start and stop a charging session.

In use

Another driver is currently charging at this station. You’ll need to wait, or use a different station.

Note

Hypercharge can’t tell you how far along another driver’s session is, or when they’ll be finished. If a vehicle is left connected after it has finished charging, an idle fee may encourage it to move — see Charging prices and idle fees.

Parking enforcement is at the discretion of the site owner. If you have concerns about overstays or non-EVs occupying EV spaces, contact your property manager — see Station ownership and responsibilities.

Under construction

The station has been installed but hasn’t been commissioned yet, so it isn’t available for use. It won’t show a price, and it can’t take a session.

This is normal for newly installed stations at a building — the electrical work, network connection and configuration all have to be completed before a station goes live.

There’s no way to speed this up from the app. If you need a timeline, contact your building’s property manager, who is coordinating the installation.

Out of service

The station has been deliberately taken offline — commonly for maintenance, an electrical problem at the site, or because the site owner has switched it off.

Use another station at the site if one is available. If every station at the site is out of service, it’s usually a site-wide issue that’s already known.

Unknown

The station has lost its connection to the network, so the app can’t confirm its current state.

Try this first:

1. Close the app completely and reopen it

The app may be showing a stale view. Fully closing and reopening it refreshes the status, and this resolves it in a good number of cases.

2. Try a different station at the same site

If neighbouring stations show as Available, the problem is limited to that one unit.

If the status stays Unknown, the station is genuinely offline and can’t take a session until it reconnects. Report it to support@hypercharge.com with the station ID, or call 1-888-320-2633.

Messages on the station itself

The station’s own screen or indicator may show something different from the app:

Message	What it means
Blocked	Your account needs more than $1 to start a session. Top up in the app.
Unauthorized	You don’t have access to this station. It’s likely private — contact the building’s property manager.
Ready	The station is waiting for a session to be started.
Swipe RFID	The station is prompting for an RFID card tap. If you don’t have a card, start from the app instead.

If the app and the station disagree

Occasionally the app and the station show different things — for example the app says Available but the station won’t start a session.

Close and reopen the app first. If they still disagree, report it to support with the station ID and what each one is showing.